customer care

IN-STUDIO SHOPPING

  • We understand that purchasing clothing online can be challenging, especially with an ever-changing body. We have a permanent location available for in-person shopping, which operated by appointment only. Please send us an email at hello@wear-core.com, to book a free, private, no-obligation appointment today!  

 

SHIPPING POLICY

  • For those living in London and surrounding area, contact-free porch pick-up is available. Once you have made your purchase, please contact hello@wear-core.com to arrange a pickup time. 
  • We also currently offer free local delivery (contact-free, porch ditch'n'dash). As this is a complimentary service, we will be delivering once a week, as our schedule permits. Your patience is greatly appreciated! 
  • We offer $15 flat-rate shipping to all Canadian provinces.
  • We also offer FREE Canada-wide shipping on all orders over $150 before HST. (Please select $15 flat rate shipping and once your order has been received, we will refund the shipping charges)
  • All orders are processed within 3-5 business days. Orders received over the weekend and on major holidays, will be processed the following business day. 
  • We do not offer shipping outside of Canada at this time. 

 

RETURN/EXCHANGE/PRICE ADJUSTMENT POLICY

  • Full-priced items can be returned/exchanged. Please contact admin@wear-core.com to make arrangements. 
  • Return of full-priced items must be made within 14 days of purchase/order receipt (according to Canada Post).
  • Returned items must be unworn and unwashed with all original tags attached and in new condition (free from odours and pet hair). Shipping costs are the responsibility of the customer and non-refundable.
  • Re: Price Adjustments. Your support is greatly appreciated and while we give our sales and their timing considerable thought and consideration, it is impossible to account for every single purchase. That being said, price adjustments will be made on a case-by-case basis and at our discretion.
  • All sale items are final sale. No refunds, no exchanges. 

     

    INTERESTED IN A COLLABORATION? LOOKING FOR A DONATION? 

    • We believe that CORE is a small and mighty shop because of you - our highly engaged followers and supportive customers and so we really want to engage and support you! We do receive regular requests for product donations and/or collaborations, but LOVE to see creative and thoughtful proposals that complement both your organization/following as well as ours. If you have an inspired and mutually-beneficial collaboration idea, please don't hesitate to contact us at admin@wear-core.com